These Terms of Service (“Terms”) form an agreement between Planewalker (“Planewalker”, “we”, “us”) and the person or organisation using the Service (“Customer”, “you”). If you use the Service for an organisation, you represent that you have authority to accept these Terms for that organisation.
1. The Service
Planewalker provides a hosted workspace for planning work, managing projects and cycles, creating documents, tracking objectives and key results, sharing updates, and using supported API and Model Context Protocol (“MCP”) interfaces. We may improve or change the Service over time. Material changes that significantly reduce paid functionality will be communicated when reasonably practicable.
2. Eligibility and access
You must be legally capable of entering into this agreement and at least 18 years old. You are responsible for information submitted through your workspace, for maintaining the confidentiality of access credentials and integration tokens, and for activity performed through them. Notify us promptly if you believe access has been compromised.
Workspace owners and administrators may control membership, permissions, integrations, billing, and Customer Content. If you join a workspace managed by an organisation, that organisation controls the workspace and may access, export, restrict, or delete content associated with it.
3. Customer Content
“Customer Content” means information submitted to the Service by or for Customer, including tasks, documents, comments, objectives, member details, and integration inputs. Customer retains its rights in Customer Content. Customer grants us a limited, non-exclusive licence to host, copy, transmit, and process Customer Content only as needed to provide, secure, maintain, and support the Service and to comply with law.
Customer is responsible for having the rights and lawful basis necessary to submit and process Customer Content. We do not acquire ownership of Customer Content.
4. Acceptable use
You may not use the Service to violate law or another person’s rights; distribute malware; attempt unauthorised access; interfere with the Service; bypass technical or plan limits; conduct security testing without written permission; send spam; or store content that is unlawful, fraudulent, infringing, or intentionally harmful. You may not resell or provide the Service as a standalone service unless we agree in writing.
We may limit or suspend activity that creates a security risk, materially disrupts the Service, or violates these Terms. Where appropriate, we will provide notice and an opportunity to remedy the issue.
5. API, MCP, and integrations
You are responsible for applications, agents, and third-party services connected to your workspace, including the instructions and permissions you give them. MCP and API credentials may allow automated access to Customer Content and actions. Store them securely and revoke them when no longer needed.
Third-party services are governed by their own terms and privacy practices. We are not responsible for third-party services, but we remain responsible for our own obligations when we engage service providers to operate Planewalker.
6. Plans, fees, and taxes
Paid plans are billed at the price, currency, and interval shown at checkout or in an applicable order form. Unless stated otherwise, subscriptions renew automatically until cancelled. You authorise us and our payment provider to charge applicable fees and taxes using your selected payment method.
You may cancel through the billing portal before renewal. Cancellation normally takes effect at the end of the paid period, and fees already paid are non-refundable except where required by law or expressly agreed. We will provide reasonable notice of price changes applying to a future renewal.
7. Intellectual property and feedback
We and our licensors retain all rights in the Service, software, branding, and documentation, excluding Customer Content. Subject to these Terms, we grant Customer a limited, non-exclusive, non-transferable right to use the Service during the subscription term. If you provide feedback, you permit us to use it without restriction or payment, but we will not identify you publicly without permission.
8. Confidentiality and data protection
Each party will protect the other party’s non-public confidential information using reasonable care and use it only for the relationship contemplated by these Terms. This obligation does not apply to information that is public through no breach, independently developed, rightfully received without restriction, or required to be disclosed by law.
Our processing of personal data is described in the Privacy Notice. Where Planewalker processes personal data in Customer Content on behalf of a business Customer, the parties may enter into an applicable data processing agreement.
9. Availability and changes
We aim to operate a reliable Service, but uninterrupted availability is not guaranteed. Maintenance, security events, dependencies, and circumstances outside our reasonable control may affect access. Preview, beta, or free features may be changed or discontinued and are provided without a service-level commitment.
10. Suspension and termination
You may stop using the Service at any time and may cancel paid subscriptions as described above. We may suspend or terminate access for a material breach, non-payment, legal requirement, or urgent security risk. Where reasonably possible, we will give notice and an opportunity to cure.
After termination, access to Customer Content may end. Customers should export data they need before termination. We may retain limited information where required for legal, security, backup, or legitimate business purposes, as described in the Privacy Notice.
11. Disclaimers
To the maximum extent permitted by law, the Service is provided “as is” and “as available”. We disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Nothing in these Terms excludes warranties or rights that cannot lawfully be excluded.
12. Liability
To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, exemplary, or consequential loss, or for loss of profits, revenue, goodwill, or data, arising from these Terms. Planewalker’s aggregate liability arising from the Service will not exceed the fees Customer paid for the Service during the 12 months before the event giving rise to the claim.
These limitations do not apply where liability cannot legally be limited, or to fraud, wilful misconduct, breach of confidentiality, infringement of the other party’s intellectual property rights, or Customer’s payment obligations.
13. Governing terms and disputes
Any order form or separately signed agreement takes precedence over conflicting provisions in these Terms. The governing law and courts identified in an applicable order form apply. If no order form identifies them, applicable conflict-of-law and jurisdiction rules determine the governing law and forum. Mandatory consumer protections remain unaffected.
Before filing a formal claim, contact us so the parties can try to resolve the matter in good faith.
14. Changes to these Terms
We may update these Terms to reflect Service, legal, or operational changes. We will update the effective date and provide reasonable notice of material changes. Continued use after an updated version becomes effective constitutes acceptance where permitted by law.
15. Contact
Questions about these Terms may be sent to sales@exponential.app.